FAQ's

You need a cable connection or antenna and a Broadband Internet connection. The Mpower Box simply plugs in, as easy as connecting up a phone or your cable box to your TV.

No. Our technology works even if your Internet and cable providers are not the same.

Mpower is simple to use. The Mpower Box arrives with a family-safe setting in place or you can set personal profiles for each family member. Simply plug it in and follow the on-screen wizard and in minutes all your TV and Internet content will be Mpowered. No software to download or maintain. No complicated set up. It’s automatic and easy to use.

The Mpower Box needs to be hooked up to your cable connection and to your Broadband Internet connection.  No downloads, no software, no maintenance.

Easy! You can change your settings anytime, right on your TV screen. Simply use your 4-digit pin code to access your profile. In less than a minute you can change any setting on your profile.

Yes. Your personal profile is kept private and never shared.

You can create as many profiles as you choose, so that each family member has his or her own profile. You may also want to set up a profile for “family” viewing, which would include content choices appropriate for those times when you all want to watch TV together. If you prefer, you may also simply choose our pre-set family –safe profile, which is ready to go when your Mpower Box arrives. This default setting provides maximum protection and needs no further personalization in order to work. It’s really up to you and what works best for your own family. You decide. That’s the beauty of Mpower! You are always in control. Remember, you can always adjust the settings whenever you want, just by using your 4-digit pin code.

You will need one Mpower Box for every TV in your home. A single Mpower Box, however, does cover all the computers in your home, including the Internet browser on your home gaming system (like Xbox 360), and even a friend’s computer that is running off your home Wi-fi.

Mpower works on any computer that is using your Broadband Internet connection, whether it is a Mac, PC, desktop or laptop. They all work with Mpower. (No software to download, remember?).

Any laptop brought into your home and which is connecting through your home Wi-fi is protected from unwanted content.

Yes, once you have completed the initial set-up (which takes minutes), your Mpower technology is always working for you. No need to “start” Mpower when you turn on your TV or power up your computer. It is automatically working, every time, as soon as your initial set up is complete. But remember that, if you desire, you may use your pin code, access your profile, and turn off the Mpower Internet filter. This allows you to browse the Internet freely, without restriction. With Mpower, you decide!

The system is designed to alert parents or administrators whenever attempts to disable or bypass the Mpower protections that you have chosen are detected.

You may select time limits, by time of day, for their Internet usage. You may access this feature through our Internet portal, at www.mympowerbox.com

Yes. You can always watch live TV. As with any DVR, you may also record, pause, fast forward or rewind your program. For Mpowered viewing, according to your personal profile, however, your programs will be delivered and enjoyed on a time-shifted basis. This means that even though a program is aired at 8 p.m. EST (for example), you may not be able to access it through the Mpower system until about 8:30. This delay is to ensure a seamless and smooth viewing experience as our technology matches your content settings to the program data.

No, it does not. Mpower covers the most popular shows that America is watching. We also record a selection of programs appropriate for different age groups and interests. All these programs will be available to you, assuming they match your personal content settings. However, our Mpower team does not cover (or “apply” our technology to) every single show that is available in your cable subscription. Most families watch the same ten or 12 channels and programs repeatedly. You can be sure that we will be covering the most popular programs - and most likely you will be able to view all your favorite shows, “Mpowered.”

Absolutely, depending on your personal profile. When you set up your profile, your content choices apply to any “Mpowered” content, including commercials in a covered program. However, Mpower also gives its users the option to view programs that are not covered by Mpower, but which have been given a general content rating. These programs are not “cleaned” but they fit a general content category (mild, moderate, or strong content). For these programs only, the commercials will not be skipped according to your content labels. (This is because the programs themselves are not “covered” shows.) You will see clear reminders when a show is available to you in “program” mode, rather than cleaned mode, so you can be aware when commercials are not Mpowered. Remember, like any DVR, Mpower also lets you pre-record programs so you can skip all the commercials.

You can save up to 40 hours of programming on High Definition and up to 400 hours on Standard Definition. But you can also add an external drive to increase your storage capacity-and record many more hours of enjoyable programming.

For as long as you want. You can decide to erase stored content whenever you choose or if your storage space is getting low. You can always see on your screen how much free space you have available. When it gets low, you decide which programs to erase.

With Mpower, you know that you are in control of your TV and Internet experience. You can enjoy real peace of mind, confident that your children will only see the content you want them to see, even when you are not home. Mpower is indeed "worry-free TV and Internet."

Yes, it works with FiOS and you will no longer need your cable company's box. While it’s true that using the FIOS set top box requires their router, FCC rules require that you be able to return cable system set top boxes (avoiding their monthly rental fee) and still view video programming. Mpower’s set top box is a Digital Cable Ready (DCR) device that decrypts broadcast channels using a CableCARD, which Verizon will rent for what their web site calls a low monthly fee. Please click here for more information.